Gotogate UK Reviews

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I have explained to 4 individual that there was an error on the website while booking the ticket which I initiated for 05/12/21 however as I received email confirming my ticket with a date of 05/02/21. Upon receiving this email, I straight away called at midnight. I...
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ID
#3106143 Review #3106143 is a subjective opinion of poster.
Cons
  • Loose money
  • Loose hope
  • Not going to help as they know to repeat and say unfortunately

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Verified Reviewer
New Reviewer

Change the flight dates

Hi, Yesterday the UK government decided to put some restrictions on arrivals to UK, I can't take the risk nor the chance of flying to UK at this times and would request you to change my flight (confirmation number LE9ONV) from 3/12 to a different date or put this flight into client credit, please contact me ASAP
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ID
#3103918 Review #3103918 is a subjective opinion of poster.
Location
Raanana, Central District
Preferred solution
Full refund

Airline tickets

one of my onwards flight has been cancelled. Therefore, I would like to cancel my entire trip with the following booking number:. I have confirmed with the respective airlines that I am eligible for cancellation. I have tried to call Gotogate customer care multiple times and haven't been able to talk to any customer care agent. Please advise on steps to cancel my booking and get the refund. Request to kindly call me back urgently, on +44 7376****84
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ID
#3103533 Review #3103533 is a subjective opinion of poster.
Location
Camberwell, England

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New Reviewer

Extra baggage to add and pay for

Been trying to ring them with this request but no answer they are not customer orientated not really helpful their e-mails are repeated with the same answer getting nowhere with them oh well !!

User's recommendation: other companies better.

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ID
#3090939 Review #3090939 is a subjective opinion of poster.
Location
Camberwell, England

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New Reviewer

Urgently need to change ticket

My husband booked a ticket and was not informed that he needs a transit visa. We want to change his ticket. We are trying to contact Gotogate according to the email request by phoning but still holding for an hour.

User's recommendation: Avoid Gotogate as they request you to make changes through phoning them but they do not answer their phones.

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ID
#2811202 Review #2811202 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Change of ticket for a reasonable price
I was issued an open ticket to my returned trip when boarders of the destination closed and now being told that I can't use the voucher even though it's due to expire in Feb 2022. I have send so many messages via their web form but never received a confirmation or any...
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ID
#2791016 Review #2791016 is a subjective opinion of poster.
Location
London, England

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